At Communication Mastery, we are committed to providing high-quality educational consultation services. This Refund Policy outlines the circumstances under which refunds are available and the procedures for requesting them. Please read this policy carefully before purchasing our services.
We strive for client satisfaction and understand that circumstances may arise requiring cancellation or refund requests. Our refund policy balances fairness to clients with the operational realities of scheduling personalized consultation services.
For single consultation sessions in storytelling, oratory skills, public speaking, or English language education:
| Cancellation Timing | Refund Amount | Conditions |
|---|---|---|
| 48+ hours before session | 100% refund | Full refund processed within 5-7 business days |
| 24-48 hours before session | 50% refund | 50% administrative fee retained |
| Less than 24 hours before session | No refund | Session considered complete; no refund available |
| No-show without notice | No refund | Full payment retained; session forfeited |
For packages of multiple consultation sessions:
Initial free consultations may be cancelled without penalty but must be rescheduled if you fail to attend without 24 hours' notice. Free consultations are limited to one per client.
To request a refund, please follow these steps:
Refund requests are typically reviewed within 2-3 business days. Approved refunds are processed within 5-7 business days. The time for funds to appear in your account depends on your payment method and financial institution.
Refunds are issued using the original payment method whenever possible. If the original method is unavailable, we will arrange an alternative refund method with you.
In case of documented medical emergencies preventing attendance, we offer flexible rescheduling or full refund regardless of notice period. Medical documentation may be required.
If technical problems on our end prevent service delivery:
If we need to cancel your session:
Quality Guarantee: If you are unsatisfied with the quality of your first consultation session, please notify us within 24 hours. We will investigate your concerns and may offer:
This guarantee applies only to the first session of any service or package.
Refunds are NOT available in the following circumstances:
As an alternative to refunds, we offer flexible rescheduling options:
Partial refunds may be considered in unique circumstances at our discretion. Factors considered include:
If you disagree with a refund decision:
We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated "Last Updated" date. The policy in effect at the time of your booking applies to that transaction.
This Refund Policy does not affect your statutory rights under UK consumer protection law. If you believe we have not met our legal obligations, you may contact:
Refund Requests and Inquiries:
Communication Mastery
Company Registration Number: 94225364
Address: 150 Ryan Light, Shawchester ST21 6SR, United Kingdom
Phone: +441809168314
Email: [email protected]
Subject Line: "Refund Request" or "Refund Inquiry"
Office Hours: Monday-Friday, 9:00-18:00 GMT
Response Time: We aim to respond to all refund requests within 2-3 business days
By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy. If you have questions before booking, please contact us for clarification.
Thank you for choosing Communication Mastery. We value your business and are committed to providing excellent educational services and fair, transparent refund practices.